Privacy Policy

1. Introduction

MS PRO ("We", "Us", "Our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and process your personal data when you visit our website (mspro.co.uk) or engage with our IT consulting services.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is MS PRO, based in Manchester, United Kingdom.

2. Information We Collect

We may collect and process the following data about you:

• Information you provide: When you fill out a contact form, request an audit, or email us, you may provide your name, email address, phone number, and business details.
• Technical Information: We may automatically collect technical data including your IP address, browser type, and operating system for security and website performance monitoring.
• Usage Data: Information about how you use our website (e.g., pages visited, time spent) via Google Analytics (see Section 6).

3. How We Use Your Data

We use your information for the following specific purposes:

• To provide our services: To fulfill our contract with you (e.g., setting up Intune, performing security audits).
• Communication: To reply to your enquiries and provide quotes.
• Legal Compliance: To keep records required by HMRC and UK law.
• Website Improvement: To analyse site traffic and improve user experience.

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing is necessary to fulfill a service agreement with you.
• Legitimate Interests: For running our business, network security, and marketing our services to B2B contacts (provided it does not override your rights).
• Consent: Where you have explicitly opted in (e.g., ticking a box to receive a newsletter).

5. Data Sharing & Third Parties

We may share your data with trusted third-party service providers who assist us in operating our business. These include:

• Microsoft 365: For email and document storage.
• Google Analytics: For website traffic analysis (anonymised where possible).
• Accounting Software: For invoicing and tax compliance.
• Hiscox: For insurance purposes (only in the event of a claim).

All third parties are vetted to ensure they comply with GDPR standards.

6. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

• Essential Cookies: Required for the site to function (e.g., security).
• Analytics Cookies: Used to track visitor usage (Google Analytics). You can opt-out of these via your browser settings.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Client Data: Retained for the duration of our relationship + 6 years (for tax/legal claims).
• Enquiry Data: Retained for 12 months if no contract is formed.

8. Your Rights